Subscriptions & Refund Policy
We want you to love RodaRead. If you subscribe to a paid plan for the first time and find it is not the right fit for your reading workflow, you may request a full refund within seven (7) calendar days of your initial purchase, provided you have not excessively consumed audio generation quotas.
1. Subscription Tiers & Benefits
RodaRead offers flexible access tiers designed for casual readers, diligent students, and heavy researchers:
| Plan Tier | Voice Access | File Upload Limit | Studio AI Features |
|---|---|---|---|
| Free Plan | Standard Neural Voice | Standard document size | Basic summaries |
| Standard Plan | Expanded Voice Selection | Higher upload capacity | Full Quizzes & Active Recall |
| Pro Plan | All Premium Neural Voices | Maximum file sizes & priority queue | Unlimited Studio AI & Deep Analysis |
2. Billing Cycles & Automatic Renewal
Paid subscriptions (Standard and Pro) are available on Monthly or Annual billing cycles. By purchasing a subscription:
- You authorize RodaRead (through our certified payment processors, Paystack and Flutterwave) to charge your designated payment method on a recurring basis at the start of each billing period.
- Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
- Subscription prices are clearly displayed at checkout in your local currency or USD. Any future price changes will be communicated with at least thirty (30) days prior notice.
3. 7-Day Refund Policy (First-Time Subscriptions)
3.1 Eligibility Criteria
First-time subscribers to the Standard or Pro plan are eligible for a 100% refund within 7 calendar days of the initial purchase date, subject to fair-use evaluation:
- The refund request is submitted within 7 days of the initial transaction timestamp.
- The user has not engaged in excessive mass conversion or abusive downloading of audio files during the initial period.
3.2 Non-Refundable Scenarios
To protect against fraudulent abuse and chargeback exploitation:
- Recurring Renewals: Subsequent monthly or annual renewals are non-refundable once processed. Users must cancel prior to their renewal date.
- Plan Upgrades / Downgrades: Prorated adjustments applied during plan transitions are not eligible for cash refunds.
- Terms of Service Violations: Accounts terminated due to copyright piracy, malicious abuse, or Terms violations forfeit refund eligibility.
4. How to Cancel Your Subscription
You have full, instant control to cancel your subscription at any time with zero cancellation fees:
- Log into your account and navigate to Settings in the left sidebar.
- Locate the Subscription & Billing card.
- Click "Cancel Subscription" or manage your billing settings.
Upon cancellation, your paid plan benefits will remain active until the conclusion of your current paid billing period. After this date, your account will smoothly transition to the Free Plan with no further charges.
5. Payment Processing & Security
All financial transactions are conducted through certified, PCI-DSS Level 1 compliant payment gateways (including Flutterwave and Paystack). RodaRead never handles, stores, or accesses your complete credit card numbers, CVVs, or online banking passwords.
6. Chargeback Protection & Fair Resolution
If you experience any billing discrepancy, duplicate charge, or technical issue with your subscription, we ask that you contact our support team at rodaread8@gmail.com before initiating a bank dispute or chargeback. We are committed to resolving billing concerns swiftly and fairly within 48 business hours.
7. Contact Billing Support
For refund submissions, billing receipt requests, or subscription inquiries, reach out to:
Billing Support: rodaread8@gmail.com
Entity: RodaRead Subscriptions & Billing Team